As a home care customer of Holland Medical Equipment,
Inc., you have the rights to:
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Select those who provide your home care services.
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Be treated with dignity and respect without regard to
race, color, creed, sex, age, national or ethnic origin, diagnosis, or
source of payment.
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Be provided with information regarding ownership,
available services and charges.
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Be instructed in the care and use of equipment in
order to reach the highest level of self-care and wellness.
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Continuity of care and service provided by personnel
who are qualified through education and experience to perform the
service for which they are responsible.
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Participate in transfer/discharge process, or referral
to another level of care.
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Be informed within a reasonable time of anticipated
termination of service.
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Voice complaint or grievance without fear of
discrimination or coercion, and be informed of procedure for
registering complaints.
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Receive a timely response when home care equipment is
needed or requested.
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Receive an explanation of all forms you are requested
to sign.
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Receive home care equipment regardless of race,
religion, political belief, sex, social status, age, sexual
preference, handicap, or any other classification protected by law.
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Have all your records and all communications, written
or oral, treated confidential.
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Have access to all health records pertaining to you.
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To formulate and have honored an advance directive
such as a Living Will or a Durable Power of Attorney for Health Care.
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To be involved, as appropriate, in discussions and
resolutions of conflicts and ethical issues related to your care.
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To have privacy and property respected at all times.
