YOU HAVE THE RIGHT TO:
- Select those who provide your home care services.
- Express preferences & participate in decisions pertaining to the provision of equipment needs.
- Be treated with dignity & respect without regard to race, color, gender, religion, creed, marital status, political beliefs or affiliation, sexual preference, veteran status, ethnic or national origin, age, disability, diagnosis, source of payment, or any other classification provided for by law.
- Be provided with information regarding ownership, available services and charges.
- Be instructed in the care and use of equipment in order to reach the highest level of self-care and wellness.
- Participate in transfer process, discharge process, or referral to another level of care or organization.
- Be informed of any financial benefits or obligations when referred to another organization.
- Be informed within a reasonable time of anticipated termination of service.
- Be informed in advance of care/treatment to be provided.
- Be informed in advance of any changes in care/treatment being provided.
- Voice complaints or grievances without fear of discrimination or reprisal.
- Be provided with adequate information in order to make informed decisions regarding your care.
- Receive a timely response when home care equipment is needed or requested.
- Receive an explanation on all forms you are requested to sign.
- Receive home care equipment regardless of race, color, gender, religion, creed, marital status, political beliefs or affiliation, sexual preference, veteran status, ethnic or national origin, age, disability, diagnosis, source of payment, or any other classification provided for by law.
- Receive proper identification from a Holland Medical Equipment, Inc. Representative when being provided a service or product.
- Participate in all aspects of your care including the right to refuse service. By refusing service you accept the medical consequences of such refusal.
- Have your records and all communications, written or oral, treated as confidential.
- Have access to all your health records.
- Formulate and have honored an advance directive such as a DNR order, a Living Will, or a Durable Power of Attorney for health care.
- Be involved, as appropriate, in discussions and resolutions of conflicts and ethical issues related to your care.
- Have your privacy and property respected at all times.
- Be informed of the approximate charges not covered by any group or individual insurance, Medicare, Medicaid, Tenncare, BCBS, worker’s compensation, third party payor, or other funding sources.
- Be free of mental/physical abuse.
|
